# Order Email Notifications (for customers)

On an order creation or status change an email notification might be sent. By default, there is a notification for the new order, which sends out to a customer if emails is specified:

[![Снимок экрана 2023-12-04 в 18.41.11.png](https://help.boundless-commerce.com/uploads/images/gallery/2023-12/scaled-1680-/snimok-ekrana-2023-12-04-v-18-41-11.png)](https://help.boundless-commerce.com/uploads/images/gallery/2023-12/snimok-ekrana-2023-12-04-v-18-41-11.png)

### How to customise Email notifications?

When a template is rendered there are available variables:

```json
{
    "ORDER_URL": "http://localhost:3000/thank-you/46ce25ce-37e1-4081-a737-420cb7dfe61b",
    "ORDER_ID": 29,
    "ORDER_PUBLIC_ID": "46ce25ce-37e1-4081-a737-420cb7dfe61b",
    "ORDER_SUM": "45.00 $",
    "TRACK_NUM": "",
    "CUSTOMER_FULLNAME": "John Snow",
    "CUSTOMER_FIRSTNAME": "John",
    "CUSTOMER_COMMENT": "Some comment from John",
    "ITEMS_LIST": "<div id=\"order-notification\"><div class=\"view-order-widget\" id=\"s-0\"><table class=\"table table-bordered table-hover table-striped\"><thead><tr><th class=\"item\"></th><th class=\"price\">Price</th><th class=\"qty\">Qty</th><th class=\"total\">Total</th></tr></thead><tbody><tr data-item='3650'><td class=\"item\"><a href=\"http://localhost:3000/product/chekhol-akkumulyator-odoyo-power-shell-dlya-iphone-6-6s\" target=\"_blank\" class=\"img\"><img src=\"https://dev-media.boundless-commerce.com/thumb/kirill-office-mac/i1/images/a1/ae/ace20b14fe947ff13822f97a82ac.jpeg?mode=scale&amp;max-size=100\"></a><div class=\"desc\"><p><a href=\"http://localhost:3000/product/chekhol-akkumulyator-odoyo-power-shell-dlya-iphone-6-6s\" target=\"_blank\">Battery Case Odoyo Power+Shell for iPhone 6/6S </a></p></div></td><td class=\"price\">45.00 $</td><td class=\"qty\">1</td><td class=\"total\">45.00 $</td></tr></tbody><tfoot><tr class=\"items-total info\"><th colspan=\"2\" class=\"title\">Items total:</th><th class=\"qty text-center\">1</th><th class=\"total\">45.00 $</th></tr><tr class=\"order-total info\"><th colspan=\"2\" class=\"title\">Total:</th><th class=\"qty text-center\">1</th><th class=\"total\">45.00 $</th></tr></tfoot></table><p class=\"client-comment\">Some comment from Ivan</p></div></div>",
    "ITEMS": [
        {
            "reserve_item_id": 553,
            "reserve_id": 122,
            "stock_id": null,
            "qty": 1,
            "created_at": "2023-11-05T11:09:35.587Z",
            "completed_at": null,
            "item_price_id": 597,
            "price_id": 7,
            "basic_price": "45.00",
            "final_price": "45.00",
            "discount_amount": null,
            "discount_percent": null,
            "item_id": 3650,
            "type": "product",
            "track_inventory": true,
            "available_qty": 20,
            "reserved_qty": 0,
            "product_id": 180,
            "variant_id": null,
            "custom_item_id": null,
            "status": "published",
            "deleted_at": null,
            "lang_id": 1,
            "product": {
                "product_id": 180,
                "sku": "2667209",
                "has_variants": false,
                "title": "Battery Case Odoyo Power+Shell for iPhone 6/6S ",
                "url_key": "chekhol-akkumulyator-odoyo-power-shell-dlya-iphone-6-6s",
                "default_category_id": 105,
                "manufacturer_id": 33,
                "tax_status": "taxable",
                "tax_class_id": null,
                "url": "http://localhost:3000/product/chekhol-akkumulyator-odoyo-power-shell-dlya-iphone-6-6s"
            },
            "variant": {
                "variant_id": null,
                "sku": null,
                "title": null,
                "cases": null,
                "size": null
            },
            "custom_item": {
                "custom_item_id": null,
                "title": null,
                "price": null
            },
            "commodity_group": {
                "group_id": 61,
                "type": "material",
                "not_track_inventory": false,
                "vat": "noVat",
                "physical_products": true,
                "title": "Default Product type"
            },
            "image": {
                "path": "images/a1/ae/ace20b14fe947ff13822f97a82ac.jpeg",
                "width": 725,
                "height": 725,
                "src": "https://dev-media.boundless-commerce.com/thumb/kirill-office-mac/i1/images/a1/ae/ace20b14fe947ff13822f97a82ac.jpeg?mode=scale&max-size=100"
            },
            "prices": [
                {
                    "point_id": 1,
                    "price_id": 7,
                    "alias": "selling_price",
                    "currency_id": 4,
                    "currency_alias": "usd",
                    "value": 45,
                    "min": null,
                    "max": null,
                    "is_auto_generated": true,
                    "old": null,
                    "old_min": null,
                    "old_max": null
                },
                {
                    "point_id": 1,
                    "price_id": 8,
                    "alias": "purchase_price",
                    "currency_id": 4,
                    "currency_alias": "usd",
                    "value": 20,
                    "min": null,
                    "max": null,
                    "is_auto_generated": true,
                    "old": null,
                    "old_min": null,
                    "old_max": null
                }
            ],
            "labels": [],
            "total_price": "45.00",
            "total_price_formatted": "45.00 $",
            "final_price_formatted": "45.00 $"
        }
    ],
    "SITE_URL": "http://localhost:3000"
}
```

Templates are using [Mustache](https://mustache.github.io/) syntax.

There is an example for custom Email notification:

```html
<p>
	Dear {{CUSTOMER_FULLNAME}},<br/>
	Thank you so much for your order!
</p>
<p>You have selected the following items:</p>
<ul>
	{{#ITEMS}}
	<li>
		<div>{{product.sku}} - {{product.title}}</div>
		<div>
			<strong>{{qty}} qty</strong>
		</div>
		<div>
			<strong>Price: {{final_price_formatted}}</strong>
		</div>
		<div>
			<strong>Total: {{total_price_formatted}}</strong>
		</div>
	</li>
	{{/ITEMS}}
</ul>
<p>
	Thank you,<br/>
	Your Support Team
</p>
```